• You are using an old version of the APK
  • Your internet speed is slow
  • The app cache is corrupted
  • Device storage is full
  • Temporary server issue
  • VPN or DNS conflict
  • Background restrictions on Android
  • Unsupported device version

If the app closes automatically, crashes on launch, or freezes, use this method quickly.


  • Check the username and password in your login
  • Turn off  VPN 
  • Clear app cache
  • Update to the latest version
  • Reset password if needed
  • Wait if servers are busy